Frequently Asked Questions
SO MANY SOCKS! WHY DO I ONLY HAVE TWO FEET?
We know you have burning questions. Here we'll try to provide some answers to the most common ones. Why humans only have two feet still escapes us! We wish we all had more feet so we could all wear more socks! Select a topic below to find answers to common questions.
CAN I SAVE MY INFORMATION SO I DON'T NEED TO RE-ENTER IT EVERY TIME I ORDER?
Yes, it's easy to save your information so you don't have to re-enter it. Just create a new account by clicking the "My Account" button and then click " Create Account" under the "New Customers" heading on the left. Once you've created an account, you can login before you start shopping by clicking on "My Account" and entering the email and password you created your account with and clicking "Sign-in". Alternatively, once you have added items to your cart, you can login during the checkout process by clicking "Log-in" under the email field.
WHAT IF I FORGET MY PASSWORD?
Don't worry if you forget your password, recovering it is easy. Just click "My Account" at the top of the screen, enter your email address and click "Forgot Password". We will email that address with a link to reset your password so you can login again.
CAN I CHECK THE STATUS OF AN ORDER?
You can check to see if the order has been fulfilled under the "My Account" section of the site. At the top of the site, click "My Account". It may prompt you to login if you are not already logged in. Once logged in, you will see statuses for individual orders shown on this screen. To review more detail about what was ordered, where it was shipped, etc. click on the Order Number at the beginning of the row.
WHAT DO I DO IF I MADE A MISTAKE IN MY ONLINE ORDER?
If you've already placed your order, you will need to call our Customer Service department so they can cancel your order and help you re-book a new order. They can do so over the phone or they can cancel it and you can place a new order online.
CAN I BUY A GIFT CARD FOR YOUR SITE?
Yes, just click Gift Card in the footer, select the dollar amount of the gift card you want to purchase, select the quantity and click "Add to Cart" and follow the on-screen checkout process. Your gift card will be emailed to you. Once you receive that email, you can use it to treat yourself or forward it on to another person.
I HAVE A DISCOUNT CODE OR GIFT CARD TO USE. WHERE DOES IT GO?
Once you click "Checkout" in your cart, you will see a field labeled "Gift Card or Discount Code". Type in the code and click apply. If you get an error message, check the code again and re-enter it. If you continue to get an error, the discount code may be expired, already used or invalid.
I HAVE A DISCOUNT CODE PRE-LOADED INTO MY CART BUT IT CONTINUES TO ERROR OUT. WHAT'S WRONG?
The discount code is either expired, already used or invalid. Click the gray "X" in the circle next to the code to remove it from your cart.
HOW CAN I MAKE A RETURN FOR A FOXSOX.COM ORDER?
To make a return for an order placed on this website FoxSox.com, please refer to the return form that comes with your order and follow the printed instructions there. If you don't have that form, please see the Returns page.
HOW DO I MAKE A RETURN FOR A PRODUCT PURCHASED AT ANOTHER WEBSITE OR IN A STORE?
To return a product purchased from another retailer (online or in a store), you'll need to contact the retailer you purchased the product from and follow their return processes. If you have questions about this, please see our Returns page.
WHEN WILL MY ORDER SHIP?
Orders are processed in the order they were received and prioritized based on the shipment method selected. We will ship orders only on Monday through Friday (weekdays), excluding US federal holidays including New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Fox River is also closed at various times for additional days surrounding holidays and production schedules. If you choose to upgrade your shipping beyond ground shipping, your order must be placed by 12:00 p.m. CST Monday through Friday to go out the same day. Orders with upgraded shipping are processed first. We cannot ship overnight on weekends or holidays. Orders placed after 12:00 p.m. CST may not ship until the following business day. If you select 1- or 2-day shipping, the first day of delivery counts once it leaves our building. Example: If you order at 1:00 p.m. CST on Thursday, Friday is the day your order will leave our building. If you selected overnight shipment, you would receive your order on Monday. If you selected 2-day shipping, you would receive your order on Tuesday. Shipments to Post Office Boxes (PO Box Addresses) can only ship via U.S. Postal Service Ground Carrier. Priority carriers cannot deliver to PO boxes. Military addresses can only ship via USPS. Can not ship via UPS or FedEx.
WHERE DOES FOXSOX.COM SHIP TO?
FoxSox.com ships to all of the United States, Canada and these international countries: Australia, Austria, Denmark, France, Germany, Hong Kong, Iceland, Ireland, Italy, Japan, Netherlands, Norway, Spain, Switzerland, and the United Kingdom.
HOW DO I SIGN-UP TO RECEIVE DISCOUNTS AND NEW PRODUCT INFORMATION?
At the bottom of nearly every page on FoxSox.com there's a mailing list sign-up box. Just enter your email address in that box. You'll immediately get a 10% discount that will appear on screen and you will receive an email that you can use on your order. Note that the initial code can only be used on one order per customer and some exclusions apply, see email for details.
HOW DO I UNSUBSCRIBE FROM YOUR MAILING LIST?
If you'd like to unsubscribe from our mailing list, simply click the "Unsubscribe" link in any of our emails. Additionally, you can go to our Unsubscribe page and enter your email address. Please note, you will need to use the original email address you signed up with. If you have email addresses that forward to a central address, put in the address that forwards, not the address you check. This address can generally be found in the email's "To:" field.
WHERE ARE YOUR PRODUCTS MADE?
Our products are made in the United States of America. Most of our products are made right here in Osage, Iowa USA by 200 of the friendliest folks you could meet. Learn more about Our Company. Due to the way our handwear is made, select products are knit in China.
Sock Knowledge FAQs
WHY IS IT IMPORTANT THAT SOCKS WICK MOISTURE?
Socks that wick moisture keep your feet dry and comfortable. Moisture against the foot causes friction and friction leads to blisters. So the best way to prevent blisters and other foot discomfort (such as cold feet in the winter, hot feet in the summer) is to wear socks that wick moisture away from your foot. Wools, acrylics, CoolMax® and Thermolite® are just some of the fibers that wick moisture to keep you feeling comfortable no matter what the conditions.